Overview
UK Pro Sellers Return and Refund Policy
Hassle-Free Returns and Refunds
At UK Pro Sellers, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right. Our return and refund policy is designed to be straightforward and customer-friendly, ensuring you have a hassle-free experience when shopping with us.
Returns
Eligibility for Returns:
Items must be returned within 30 days of the delivery date.
Products must be in their original condition, unused, and with all original packaging and tags intact.
Certain items, such as perishable goods, personalized products, or intimate apparel, may not be eligible for returns. Please check the product page for any exceptions.
How to Initiate a Return:
To start a return, contact our Customer Service team at [support@ukprosellers.com] with your order number and the reason for your return.
We will provide you with a return authorization and instructions on how and where to send your package.
Please note that returns without prior authorization will not be accepted.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.
Refunds
Processing Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-7 business days.
Partial Refunds:
In certain situations, only partial refunds may be granted (e.g., items that are returned with signs of use or missing parts not due to our error).
Non-Refundable Items:
Gift cards, downloadable and software, items are non-refundable.
Exchanges
If you need to exchange an item for a different size, color, or a different product, please return the original item following the steps above and place a new order for the replacement.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including any return shipping costs.
Contact Us
If you have any questions or need assistance with your return or refund, please don’t hesitate to contact our Customer Service team at [support@ukprosellers.com] or call us at [123-456-7890]. We’re here to help!